Shipping charges are calculated at checkout based on your zip code. We also offer expedited shipping via FedEx with rates calculated during checkout.
If your order has not arrived within 10 days or has been delivered but cannot be located, please email our customer service team at: email@example.com
Shipping and Item Problems
If a shipped order was lost or damaged, FedEx or USPS must conduct an investigation. Please keep all packaging from any damaged shipment, as they will want to inspect the damage. Please contact firstname.lastname@example.org to initiate a tracer within 14 business days of placing your order. If the package is not located, FedEx/USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to ilovewatches by Precision Time and the replacement item(s) will be shipped out. If the item(s) is/are no longer available, and a similar item is not wanted, ilovewatches by Precision Time will gladly refund your original payment.
When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please email our customer service team at: email@example.com within 14 days of receipt of your shipment to make any necessary corrections. Product discrepancies not notified to ilovewatches by Precision Time within 14 days may not be honored for replacement.