For over 30-years, Precision Time's Swiss-trained watchmakers have been providing expert service on both new and vintages watches alike.  At our central Watch Service Center, our technicians use the latest technology to service all brands from Rolex and Omega to Citizen, Seiko and more.  Whether you’re looking for a simple repair such as a crystal replacement or need a complete watch cleaning, overhaul and refurbishment, we can breathe new life into your favorite timepiece.

Have a question? Please see our Frequently Asked Questions page.

Mail-In Watch Repair

It takes time to do the job right. Please allow 3-5 weeks for the Service/Repair of your watch. Repairs may take longer depending on parts availability.  All internal repair work is guaranteed for one year. Any damage to the watch resulting from normal or extreme use is not covered under the warranty. Items not covered by the warranty include the crystal, band, stem and crown, or any damage from normal, extreme, or inappropriate use. 

1 Complete Mail-In Form Mail-In Form
2 Package and Ship Packaging Instructions
3 It's that easy!


Pricing Estimates


Spring-bar & Cotter-pin Replacement $19-$39
Battery & Gasket $25-$49
Clasp Replacement/Repair $30-$90
Band Replacement/Repair  $30-$150
Crystal Replacement $39-$59
Watch Stem & Crown Replacement   $40-$120
Underwater Depth Testing $49-$59
Overhaul (includes Cleaning)                  $89-$199
Movement Replacement $99-$199

These prices represent the cost range for the most common watch repairs. The specific estimate for your watch repair may vary from this list due to the make and model of your watch and the exact repair needed.

Don’t see your repair need listed? Contact our Customer Care Center at 1-800-463-6816 or via email at for more information.

IMPORTANT NOTICE: We strongly encourage you to add shipping insurance to your package when you drop it off at the post office. The insurance amount you add should be sufficient to cover the value of your watch should it be lost or damaged in transit. Precision Time Co. is not responsible for watches lost or damaged while shipping.  NOTE:  Your package will not be traceable without adding insurance coverage.  

For in-store repair, Precision Time offers more than 40 convenient retail locations.  We provide quick and hassle-free fixes such as battery and crystal replacement and watch band resizing.  After servicing your watch, we use Swiss-made pressure testing machines to simulate stress underwater and ensure your watch maintains its water resistance rating from the factory.  To find a location near you, click here.

Precision Time is the authorized watch repair center for the following brands: Kenneth Cole, Sperry Top Sider, Freestyle, Game Time, Tommy Bahama, Ted Baker, Biel, Unlisted by Kenneth Cole, 5.11, Wenger, TechnoMarine, Cross, Ballast, AVI-8, Earnshaw, CCCP and Fjord.